Refund policy

1. Our refund policy in short

This policy applies to memberships and gift memberships bought from GET PERKS PTY LTD. We don't give refunds if you simply change your mind. But you always keep your rights under the Australian Consumer Law, and nothing in this policy limits them.

2. Your rights under the Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure (for example, the Service is significantly different from what we described, or it doesn't work and we can't fix it), you can cancel and get a refund for the unused part, or get compensation for the drop in value.

If the problem isn't major, we'll fix it within a reasonable time. If we don't, you can ask for a refund or cancel.

3. Change of mind

We don't give refunds for change of mind, including for unused months or unused deals, or because there are fewer deals near you than you hoped. We recommend browsing the live deals for your area before you join; you can see them all without paying.

4. Automatic renewal

Memberships renew automatically every 12 months at A$49 unless you turn renewal off in My account before your renewal date. We email you before each renewal so you have time to decide. Turning renewal off stops future charges; your current membership keeps running until it ends.

5. Charging mistakes

If you were charged twice, charged the wrong amount, or charged after you turned off renewal before your renewal date, we'll refund the incorrect amount in full.

6. Gift memberships

Gift memberships are a one-off payment and don't renew. The same rules apply: no change-of-mind refunds, but your Australian Consumer Law rights still apply. Gift codes can be redeemed for at least 3 years from the date of purchase.

7. Partner goods and services

Food, activities and other goods or services you buy from a Partner using a deal are supplied by that Partner. Ask the Partner about refunds for those. We're happy to help if you have trouble.

8. If we close the Service

If we stop running Get Perks, we'll refund the unused part of every active membership.

9. How to ask for a refund

Email hello@getperks.au with your account email and what went wrong. We aim to reply within 5 business days. Approved refunds go back to the card you paid with through Stripe and usually arrive within 5 to 10 business days. If you're not happy with our answer, you can contact Consumer Affairs Victoria (consumer.vic.gov.au).